We are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Interact with high volume of customers in store and provide excellent customer service
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $12.50 - $15.00 per hour
About Us
Ogburn Station Meat Market was established in 1975, and long has been a family establishment providing the down home hospitality, quality meats and products that Winston Salem has come to know. We at Ogburn Station Meat Market, "The Meat House", the Meat Shop down in the hole, some of the names people have come to know it by, is all about superior meats and quality service, and we hope you feel a part of the family when you come to our business.
Owners of the Barker, and Drye family strive to keep up the tradition of which long time meat cutter and Butcher Herman Barker set out to do almost 40 years ago, as a young man with heart and the willingness to provide Winston Salem with the same quality Meats, Fish, and Poultry as to his family. Herman set out to be the biggest and the best in town. We think if you ask anyone today they will say just that, there is no other place like it to get great customer service and quality products and prices as Ogburn Station Meat Market.
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