Customer service/Sales Service Rep/Call center/Facilities Service - Energetic Workplace

Position Title: Facilities Services Associate

Location: Palo Alto, CA

Anticipated Start Date: 05/01/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 5 Months contract with possibility of Extension

Job Type: Full time [40 Hour’s week]- Contract- onsite

Pay Range: 16.00 /hr. - $ 17.00/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Customer Service, Answer telephones,

Job Description:

• Fluently speak, read, and write in preferred local language(s) and English.
• Provide concierge services and general information to help facilitate visits to HP, (e.g., generic business information, conference room reservations, transportation assistance, directions, hotel information, local restaurants, etc.) where requested by HP.
• Possess a thorough knowledge of the facility to assist new and visiting employees with Site navigation and provide a general overview of available Site services and amenities.
• Ensure proper escorts are arranged for non-HP workers within HP facilities, (e.g., visitors, customers, guests).
• Take ownership of the entire reception area, including but not limited to ensuring the environment is clean, tidy, and well represented by a HP facility.
• Respond to complaints in a timely, professional, and courteous fashion while projecting a positive image.
• Anticipate the needs of customers and guests, whenever possible. Register and provide a temporary badge to visitors, customers, suppliers, short-term HP contingent workers and HP retirees (if retiree does not possess a HP retiree photo badge).
• Answer telephone, transfer calls, and provide general assistance.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Customer service, phone Etiquette