Customer Solution Advisor

Inside Sales Representative – Junk Services

Southwind | 1-800-GOT-JUNK?
Lenexa, KS (In-Office)
$18/hr + tiered bonus structure
Total Compensation: $55,000–$60,000 annually

Schedule:
• 4 weekdays (Monday–Friday) + 1 Saturday
• Rotating weekday schedules (standard M–F rotation)

Company Overview

Southwind is a leading operator in the home services industry, supporting some of the most recognized brands nationwide including 1-800-GOT-JUNK?, You Move Me, DreamLawn, Shack Shine, and Fountain Comfort Group (HVAC). With 65+ locations across North America, Southwind is built on delivering exceptional customer experiences while creating real career paths for our people.

Our Junk Inside Sales team is the first voice customers hear and the reason jobs get on the schedule. We set the tone, build trust, and create a seamless experience before our Junk Crews ever arrive on site.

Position Overview

As an Inside Sales Representative for our Junk division, you’ll handle inbound calls from customers looking to remove unwanted items. Your role is to gather details, understand what needs to be collected, and schedule free on-site estimates for our Junk Crews.

This is not cold calling, customers are already reaching out for help. Your job is to ask the right questions, set clear expectations, and confidently book appointments that set our operations teams up for success.

This role is perfect for someone who enjoys fast-paced conversations, problem-solving, and turning calls into booked appointments.

What You’ll Do

• Answer inbound calls from customers requesting junk removal services
• Ask targeted questions to understand what items need to be removed
• Educate customers on the junk removal process and what to expect during a free estimate
• Schedule on-site estimates for Junk Crews with accuracy and urgency
• Confirm appointment details and ensure a smooth handoff to Operations
• Document customer information clearly in CRM and scheduling systems
• Follow up when needed to confirm appointments or answer questions
• Consistently meet or exceed performance metrics, including:
  • High-volume inbound call handling
  • Appointment booking and show rate targets
  • Quality and accuracy standards

Compensation & Benefits

• $18/hour base pay
• Tiered bonus structure based on performance
• Total annual compensation: $55,000–$60,000
• Paid time off
• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance and optional HSA/FSA
• Clear growth paths into senior sales, training, or leadership roles

Why Join Southwind & 1-800-GOT-JUNK?

• Inbound-only sales — customers already want our service
• Structured training and ongoing coaching
• High-energy, supportive team environment
• Recognized as a Best Place to Work with strong internal promotion
• A role where your performance directly impacts customer experience and revenue

What You’ll Bring

• Strong verbal communication and active listening skills
• Ability to stay organized and efficient in a high-volume call environment
• Confidence asking questions and guiding customers through next steps
• Positive, team-first attitude with a customer-focused mindset
• Comfort using computer systems and CRM tools
• Experience in inside sales, customer service, call centers, hospitality, or retail is a plus
• Home services experience is helpful, but not required . We train you!