Customer Solution Specialist (CSS) - Hybrid Schedule Eligible

We’ve been leading the Weiler way for four generations, creating value-enhancing solutions for cleaning, grinding, cutting, deburring and finishing. It’s not just what we do, but how we do it. If you have the passion and energy to spark success and are bold enough to see the possibilities, join us to help build our future, and we'll help build yours. 

The ideal candidate will be located within a commutable distance to Cresco, PA.

Work Schedule: 9:30am est. to 6pm est. Hybrid Schedule Eligible. 

Position summary: The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.

Essential job functions and responsibilities:

• Handle all customer needs in a timely and professional manner. This includes, but is not limited to, entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information.


• Enter all orders accurately and timely to achieve team goals.


• Document customer interactions accurately and completely in CRM.


• Build and maintain strong relationships with distributors.


• Adhere to department work instructions and processes.


• Maintain product and professional knowledge by attending trainings and by reviewing relevant materials.

Education and Experience:

Education:

• High School diploma

Experience:     

• Minimum of two years Customer Service experience

Skills: 

• Excellent Verbal/Written Communication and Interpersonal Skills


• Problem Solving and Logic Skills


• Time management and organizational skills


• Attention to detail


• Ability to work both independently and as a member of a team


• Proficiency using Microsoft office products

Working Conditions and Physical Requirements:

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.