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Customer Solutions Advisor

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Number of Applicants

 : 

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Job Description - Customer Solutions Advisor


At AAA Service, we’re more than just a home services provider — we’re a team committed to delivering comfort, safety, and peace of mind to every customer. With a strong reputation in HVAC, plumbing, and electrical services, we pride ourselves on quality work, outstanding service, and a positive, supportive work environment. Join us and be part of a company that values growth, rewards hard work and treats employees like family.

What’s in it for you?

  • Competitive hourly rate plus bonus incentives based on performance. Estimated annual income of $80,000+!
  • Health, dental, and vision insurance for you AND your family!
  • Generous 401K with company match.
  • Paid time off, Vacation and Holidays.
  • Company training and development opportunities to advance your career.
  • Team-oriented, positive company culture.

Key Responsibilities

  • Follow up on unsold leads and service opportunities to convert them into booked jobs.
  • Communicate with customers via phone, text, and email to recommend solutions and close sales.
  • Present service options and explain pricing, scope of work, and available financing.
  • Maintain accurate and up-to-date records in CRM or dispatch software (e.g., ServiceTitan).
  • Coordinate with dispatch, technicians, and project managers to ensure smooth scheduling.
  • Meet or exceed individual and departmental sales goals.
  • Deliver exceptional customer service and represent the company professionally at all times
  • Other job duties as assigned.

Requirements

  • High school diploma or GED (some college or trade experience is a plus).
  • 1–2 years of inside sales, customer service, or call center experience preferred.
  • Strong communication and persuasion skills, both verbal and written.
  • Proficient with CRM or service software (e.g., ServiceTitan, Salesforce, or similar).
  • Detail-oriented with strong organizational and multitasking abilities.
  • Able to work in a fast-paced, goal-driven environment.
  • Flexibility to work evenings or weekends as needed.

Original job Customer Solutions Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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