Customer Solutions Advisor

At AAA Service, we’re more than just a home services provider — we’re a team committed to delivering comfort, safety, and peace of mind to every customer. With a strong reputation in HVAC, plumbing, and electrical services, we pride ourselves on quality work, outstanding service, and a positive, supportive work environment. Join us and be part of a company that values growth, rewards hard work and treats employees like family.

What’s in it for you?

• Competitive hourly rate plus bonus incentives based on performance. Estimated annual income of $80,000+!
• Health, dental, and vision insurance for you AND your family!
• Generous 401K with company match.
• Paid time off, Vacation and Holidays.
• Company training and development opportunities to advance your career.
• Team-oriented, positive company culture.

Key Responsibilities

• Follow up on unsold leads and service opportunities to convert them into booked jobs.
• Communicate with customers via phone, text, and email to recommend solutions and close sales.
• Present service options and explain pricing, scope of work, and available financing.
• Maintain accurate and up-to-date records in CRM or dispatch software (e.g., ServiceTitan).
• Coordinate with dispatch, technicians, and project managers to ensure smooth scheduling.
• Meet or exceed individual and departmental sales goals.
• Deliver exceptional customer service and represent the company professionally at all times
• Other job duties as assigned.

• High school diploma or GED (some college or trade experience is a plus).
• 1–2 years of inside sales, customer service, or call center experience preferred.
• Strong communication and persuasion skills, both verbal and written.
• Proficient with CRM or service software (e.g., ServiceTitan, Salesforce, or similar).
• Detail-oriented with strong organizational and multitasking abilities.
• Able to work in a fast-paced, goal-driven environment.
• Flexibility to work evenings or weekends as needed.