Customer Solutions Expert

Are you a confident communicator who thrives in a fast-paced, customer-focused environment? We’re looking for experienced talent in Sales and Customer Service to help drive new business and support our customers with scheduling and service requests.

As part of our team, you’ll handle a high call volume while engaging with both new and existing customers — influencing decisions, building trust, and providing solutions that meet their needs. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs while functioning concurrently on multiple platforms.

The ideal candidate will be motivated, organized and conscientious, and able to deal with aggressiveness, complaint, sales and be able to independently problem solve but still also work well as a team.

What You’ll Do

• Manage inbound and outbound calls with professionalism, empathy, and precision.
• Schedule services for current customers and consult with new prospects to generate sales.
• Maintain composure and control in handling complaints or high-pressure interactions.
• Use multiple communication platforms — phone, live chat, email, and text — to manage customer interactions and documentation.
• Navigate CRM and scheduling tools efficiently to track and follow up on leads.
• Consistently meet or exceed sales and service goals.

We're looking for applicants who know how to balance empathy with efficiency and can turn every conversation into an opportunity to build value and trust.

What We’re Looking For

• Experience: Minimum 2 years in telesales or a similar phone-based customer service/sales role.
• Call Volume Ready: Capable of fielding 100+ calls per day across multiple phone queues.
• Tech Savvy: Strong working knowledge of CRM systems, call management tools, and multitasking across digital platforms.
• Communication Skills: Excellent verbal and written English (bilingual is a plus).
• Reliability: Dependable transportation and consistent schedule availability — including some holidays and weekends.
• Team Player: Able to work independently while collaborating in a team-oriented environment.
• Resilience: Skilled in negotiation, complaint resolution, and maintaining a professional tone under pressure.

Compensation

• Hourly base pay + commission.
• Growth opportunities for high performers.
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance