Customer Solutions Manager

About Us:

Are you seeking an opportunity to highlight your outbound sales and customer relationship skills, and take your career to the next level? Located in Buffalo, NY, we serve a diverse customer base across industries and are proud of our reputation for technical expertise, responsiveness, and reliability. We are seeking a motivated, strategic, and detail-driven professional to lead our quoting and customer solutions team.

About You:

The Customer Solutions Manager is responsible for leading the customer-facing quoting and order support function, ensuring that all customer inquiries, quote requests, and order-related communications are handled promptly, accurately, and professionally. This role combines technical aptitude, leadership, and customer service excellence, supporting business growth by improving internal processes and delivering a superior customer experience.

About The Job:

As a Customer Solutions Manager, your main responsibilities will include:

Team Leadership & Management

• Supervise and mentor a team of 2–3 quoting and customer service specialists.


• Establish clear team goals and expectations; monitor performance and provide regular feedback.


• Support team development through training, process guidance, and cross-functional collaboration.


• Foster a culture of accountability, responsiveness, and continuous improvement.

Quoting & Order Support

• Oversee all quoting activity, from standard pricing to more complex, custom-engineered quotes.


• Review and approve quotes for accuracy, completeness, and profitability.


• Work closely with engineering and production teams to ensure feasibility, lead times, and specifications are captured properly in customer communications.


• Handle escalated or complex pricing requests, issues, and customer concerns with professionalism and urgency.

Customer Relationship Management

• Build strong relationships with customers by delivering timely, clear, and accurate information.


• Ensure order acknowledgments, delivery timelines, and customer expectations are managed effectively.


• Resolve customer complaints or order discrepancies in a way that maintains trust and satisfaction.


• Act as the primary liaison between customers and internal departments regarding quotes, orders, or service issues.

Process Optimization & Reporting

• Identify and implement improvements to quoting and customer service processes to enhance efficiency and accuracy.


• Develop and maintain KPIs related to quoting turnaround times, accuracy, and customer satisfaction.


• Support pricing strategy development by analyzing win/loss data, customer feedback, and market trends.


• Maintain accurate records of all customer interactions, quotes, and communications in the ERP/CRM system.

Qualifications and Experience:

• Bachelor’s Degree


• 3-5 years of experience in quoting, pricing, customer service, or order management, preferably in a manufacturing or industrial environment.


• 2+ years of experience managing or supervising a team.


• Strong understanding of quoting processes, pricing strategies, and manufacturing workflows.


• Exceptional written and verbal communication skills.


• Proficiency in ERP and CRM systems; ability to analyze and interpret data.


• Excellent organizational skills and attention to detail.


• High level of initiative, ownership, and follow-through.

Salary:

• Annual Salary of 75k-85k; commensurate with experience.

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

Why Join Us?

This role complements our existing team and is ideal for someone with an extroverted personality who thrives in a collaborative environment. You will have the potential to stay in the role long-term, building rapport with clients and fostering returning business relationships. With a focus on strategic calls and automation-driven cold outreach, you will spend more time where it matters most—building meaningful connections and driving results.

In addition to a competitive salary and benefits package, this position offers room for growth and advancement within the company. At Peerless, you will benefit from ongoing training and development opportunities in a supportive and collaborative work environment, empowering you to reach your full potential.

Peerless is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff.  Peerless is an Equal Opportunity employer.  Minorities, women, and individuals with disabilities are encouraged to ap