We are in need of a resilient Customer Solutions Representative 1 to join our elite team at Superbeo in Rosemead, CA.
Growing your career as a Full-Time Customer Solutions Representative 1 is a promising opportunity to develop fundamental skills.
If you are strong in analysis, cooperation and have the right initiative for the job, then apply for the position of Customer Solutions Representative 1 at Superbeo today!
Description:
General knowledge of Company and department policies, procedures, rules, rates, and tariffs and customer programs. Typically possesses zero to three years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures. Under direct supervision, processes incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) in a timely manner. Works within established guidelines. Typically requires a high school education or equivalent and less than three years experience. Normally reports to the Customer Service Supervisor.
Additional Details
- Worker Location : 0189 | CA-Irwindale 6010
- Physical Address Worker Will Report To : 6010 Irwindale Ave Building A , Irwindale CA
- Engagement Type/Reason : New Position
- Please indicate the type of shift. Example: M-F 8-5, M-Th 4/10, etc. : M-F 6AM-230PM
- SONGS Worker? : No
- Education Requirement : A. High School Diploma or Equivalent
- Day-to-Day Responsibilities/Workload : Day-to-Day Responsibilities/Workload Promote a safe working environment. Analyze and handle confidential information such as invoices and program applications, and validate accuracy of data and information provided. Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the energy efficiency programs. Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and making contact with internal / external customers. Gathers documents and researches data on assigned topics, using databases, files, spreadsheets, or other sources. Experience meeting performance metrics including productivity and quality. Uses skills and experience in addressing issues with minor to moderate impact.
- Required Skills/Attributes : Required Skills/Attributes Demonstrated ability to accurately research and analyze information to make sound decisions. Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results. Must demonstrate the ability to integrate work across relevant areas and manage risks and information appropriately. Must have strong oral and written communication skills, be customer focused to understand and appropriately respond to internal and external clients business needs, and interface effectively and/or collaborate with others. A combination of education, training and skills equivalent to those typically possessed by a high school graduate with 0-3 years of experience resolving customer issues by researching and analyzing information.
- Desired Skills/Attributes : Desired Skills/Attributes Experience working in a teleworking environment is highly preferred. Physical abilities required: o Ability to lift up to 25 pounds, operate basic office machines: such as copier, fax, scanner, etc. and other duties assigned. o Ability to stand for extended periods of time throughout the day, with some bending. Overtime may be required based on department needs.
- Resource Type : Recruited
- Background Check Required? : Yes
- Badge Access Required? : Yes
Benefits of working as a Customer Solutions Representative 1 in Rosemead, CA:
● Excellent benefits
● Company offers career progression opportunities
● Generous Compensation
Salary :
No CV Required
How to get there?
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