Customer Solutions Senior Manager

THE WORK:

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, crypto-natives, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our careers and grow our skills surrounded by colleagues who have our backs.

Ripple is growing, and we're looking to hire an experienced Client Solutions Senior Manager based in New York. This is an outstanding opportunity to work with different departments like product, engineering, and integration to deliver enterprise solutions. The ideal candidate lives and breathes customer centricity, is a problem solver, and has a passion for the digital asset industry.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real-world value.

WHAT YOU’LL DO:

• Partner closely with the Sales team to build trusted, credible relationships with prospects and customers, acting as a senior technical and business advisor throughout the sales cycle


• Engage with clients to understand their business objectives, payment flows, and technical requirements, and identify where Ripple’s technology can deliver the most value


• Capture business and technical requirements, define solution scope, and create high-level and detailed solution designs, architectures, and specifications


• Architect and propose payment and cross-border solutions, including stablecoin-based settlement, integration with existing financial infrastructure, and operational workflows


• Work collaboratively with clients and internal cross-functional teams (Product, Engineering, Operations, Legal, and Finance) to develop solution designs, implementation plans, timelines, and cost estimates


• Assess and communicate effort, complexity, duration, and cost associated with proposed solutions, helping clients and internal stakeholders make informed decisions


• Serve as a primary technical point of contact during pre-sales engagements, fielding questions and guiding discussions around solution design, future enhancements, and strategic direction


• Contribute to product evolution by providing field-driven feedback and working with internal teams to influence product features and extensions


• Support business growth in a fast-paced, evolving environment, balancing multiple opportunities and priorities


• Travel up to 30% to support client meetings, workshops, and onsite engagements as needed

WHAT YOU'LL BRING:

• 10+ years of experience in pre-sales engineering, sales architecture, or solution architecture roles, preferably supporting enterprise, financial institutions or fintechs


• Strong experience designing and architecting payment solutions, including cross-border payments, settlement flows, and integration with existing financial infrastructure 


• Solid understanding of fund flows, clearing, settlement, and treasury operations; experience with digital asset custody and stablecoins is a strong plus


• Familiarity with blockchain and distributed ledger technologies and how they apply to payments, settlement, and liquidity management


• Experience working with industry standards and payment rails relevant to cross-border payments (e.g., SWIFT, RTP, ACH, ISO 20022, APIs)


• Proven ability to translate complex technical architectures into clear, compelling solutions that address client business requirements


• Experience applying technical expertise in innovative or emerging technology environments, particularly where products are evolving and use cases are still being defined


• Strong written and verbal communication skills, with the ability to engage confidently with both technical and non-technical stakeholders


• Client-first, solutions-oriented mindset with a proactive, "get it done" attitude


• Ability to act as a trusted technical advisor and client advocate, especially in complex or ambiguous sales cycles


• Demonstrated interest in shaping product direction, working closely with Product, Engineering, Sales, and other stakeholders to influence feature development and extensions based on customer feedback