Customer Solutions Specialist

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

We are seeking an insightful, motivated, high-potential person with aspirations of pursuing a future sales career.

As a Customer Solutions Specialist, you will work as an integral part of a sales team in driving initiatives to provide intelligent, creative, sustainable solutions to a high number of retail and apparel accounts. In this position, you will support the team by providing and analyzing reports, identifying account trends, and sharing insights to partner with customers in moving the business forward. This role requires regular customer communication to provide information, answer questions, and develop and maintain strong partnerships. As a Customer Solutions Specialist, you also sustain internal account management processes and best practices to meet and exceed sales quota targets. 

Your Responsibilities:

• Understanding the customer’s business model and goals, and our role in enabling their success

• Establishing partnerships with key contacts within the assigned customer base and maintaining strong relationships to ensure customer loyalty

• Maintaining a regular cadence of customer communication

• Managing item catalogs, price lists, and order reports

• Collaborating with global teams to resolve order, quality, service, or deployment issues

• Assist in preparing and managing financial and supply chain forecasts

• Assist in identifying opportunities for process improvement within the end-to-end sales process, implementing best practices, and proactively addressing anticipated customer needs

• Coordinating with global teams across Avery Dennison to support sales growth, facilitate order flow, resolve issues, and drive key projects and initiatives

• University degree (BS/BA) or equivalent preferred, business management or sales majors strongly preferred.

• Previous experience in the retail apparel industry is strongly preferred.

• Must be strong at analyzing and interpreting complex data sets. 

• Outstanding internal and external communication and customer service required.

• Excellent organizational skills and ability to independently prioritize workload.

• Flexible with a willingness to learn

• Recent college graduates desiring to pursue professional-level sales and/or marketing opportunities are strongly encouraged to apply.