Customer Solutions Specialist

Company : First Dakota National Bank

Job Description - Customer Solutions Specialist

Customer Solutions Specialist - Yankton

First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.

Duties

Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
Assist customers with account-related questions and requests
Research and resolve customer issues, acting as the customer liaison between departments when necessary
Complete customer and account maintenance, and check back reviews
Complete daily maintenance reports
Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
Adhere to policies and procedures regarding appropriate resolution of customer complaints
Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs
Inform management of irregular or recurring issues and suggest improvements
Attend and come prepared to all meetings and developmental training as necessary
Attendance - consistently at work and on time
Other duties as assigned.

Education Requirements

High school diploma or general education degree (GED);
Three to six months customer service or related experience;
Or equivalent combination of education and experience

Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.

Physical Demands:
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.

FIRST DAKOTA offers competitive compensation and excellent benefits including Medical, Dental, Life, Short and Long Term Disability, PTO, Career Apparel and 401(k). Successful applicant must pass pre-employment screening including credit history and criminal background.

Interested candidates may apply online at www.firstdakota.com/careers.

First Dakota National Bank is an Equal Opportunity Employer

Member FDIC

Original job Customer Solutions Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.