Customer Solutions Team Lead Ignitis Self-Service (F/M/D)

Do you want to contribute to projects shaping the future of energy in the Baltics and beyond? Ignitis Group shared service center is a part of the Ignitis Group – a renewables-focused integrated utility. Our purpose is to create a 100% green and secure energy ecosystem for current and future generations.  

The Centre boasts a diverse range of competencies that not only ensure the smooth operation of daily activities across the Group but also support the energy transition in the Baltic Sea region. We are involved with all the Group’s products, from solar parks to electric vehicle charging stations. Given the scope and variety of projects, our team includes specialists in multiple disciplines, such as law, IT, HR, communications, procurement, and more. Every colleague, regardless of their area of expertise, contributes to the development of energy independence in Lithuania and beyond, extending to neighboring countries. 

www.ignitisgrupe.lt 

We are currently looking for Team Manager, you will lead a diverse, talented team responsible for developing and maintaining Ignitis self-service platform and customer-facing digital solution. Your team will include analysts, quality assurance specialists, software developers, and a delivery manager—all working together to enhance customer experience through innovation and reliability.

You will play a key role in aligning business goals with technological delivery, ensuring smooth operations, clear priorities, and efficient collaboration across departments.

Take YOUR part in #EnergySmart!  

You will contribute to green and secure energy ecosystem creation by:  

• Leading, mentoring, and inspiring a multidisciplinary team (developers, QAs, analysts, and delivery manager)
• Ensuring delivery of high-quality self-service digital solutions that meet customer and business needs
• Collaborating closely with Product Owners, IT leadership, and other stakeholders to define priorities and roadmap
• Fostering an environment of innovation, ownership, and continuous improvement
• Overseeing budget, resource planning, and performance tracking for the team
• Promoting agile working practices and cross-functional collaboration
• Driving adoption of best practices in software development and quality assurance.

• Proven experience in leading software development or product delivery teams
• Strong understanding of agile methodologies and customer-centric solution delivery
• Excellent leadership, communication, and stakeholder management skills
• Technical literacy and the ability to engage with both technical and non-technical stakeholders
• Strategic mindset combined with hands-on problem-solving skills
• Curiosity and commitment to improving digital customer experience.

• Take part in an unfolding energy transformation process to create a 100% green and secure energy ecosystem for both current and future generations
• Compensation corresponding to experience and competencies, and financial incentives dependent on achieved results
• A package of additional benefits to choose from: pension accumulation, health insurance, or another benefit from the selectable benefits list in the MELP application
• Additional paid days for health improvement, short-term illness, volunteering, and accumulated work experience
• Internal career opportunities
• Extensive learning and qualification enhancement programs

Join a growing and increasingly international team of energy smart people united by a common purpose. We all play our part in creating a 100% green and secure energy ecosystem for current and future generations.

And the way to achieve this is certainly not to wait for the perfect moment. We believe that the power to act comes from the charge we bring to our work every day. United by purpose. Owning the challenge. Passion for reinvention. Pursuing excellence. These are our mindsets. Together, they yield the energy that drives everything we do. The energy generated by our choices. If you are guided by the same mindsets – we look forward to welcoming you to our team!

As we pursue our strategic goals to increase gender balance in Ignitis Group, we are indicating “f/m/d” next to job titles, meaning we welcome candidates of all genders – female, male or diverse.

Ignitis Group ensures equal opportunities. We welcome all applicants and do not discriminate against race, religion, gender, sexual orientation or gender identity, age, disability or other personal traits unrelated to work obligations.