Customer Strategy & Operations Lead

The Role

Candid Health is seeking an experienced, outcome-oriented leader to join our Customer Operations team as a Customer Strategy & Operations Lead. In this highly levered role, you’ll be responsible for leading and growing a high-performing team that is the tip of the spear, working incredibly closely with our customers to deliver critical outcomes for their businesses, and for Candid. 

You will be the primary owner of a number of executive customer relationships, capturing signal on what is most valuable to them, and working cross-functionally (e.g., with Product, Engineering, Billing Ops, and Customer Support) to develop and implement solutions, and ultimately maximize the value that Candid delivers for our customers.

What you’ll be doing

• Lead a team of Customer Operations IC’s working cross-functionally (with e.g., Product, Engineering, Billing Ops and Customer Support teams) to deliver business-critical customer outcomes.

• Develop exceptional talent via intentional apprenticeship and mentoring (i.e., be the talent forge for Candid).

• Maximize revenue retention and growth for a defined customer portfolio that represents a significant portion of Candid’s current and future business.

• Develop and consistently demonstrate a deeply substantive execution skillset and working knowledge of the Candid product and the details of our customers' pain points.

• Build and maintain relationships with senior executive customer stakeholders, ensuring that Candid is focused on delivering value for them.

• Partner with Sales to manage inbound deal flow and strategic growth.

• You’ll play a critical role in shaping our company culture and help make this the best place we’ve ever worked.

Who you are

• You have 7-10+ years of total experience, including at least 2-3 years of experience building and/or leading high-performing teams to deliver key business outcomes in complex, dynamic environments.

• You maintain a high quality bar and strive for excellence in everything that you do, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t.

• You are motivated by and have a track record of building and maintaining relationships with senior executive customer stakeholders.

• You enjoy identifying problems and working cross-functionally to design and deliver solutions to address them, but aren’t shy about rolling up your sleeves and getting the work done in the meantime.

• You’re a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.

• [Optionally] You have experience in healthcare technology and/or healthcare financial services or B2B SaaS.

Pay Transparency

The estimated starting annual salary range for this position is $165,000 - $200,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

Please note: we are looking for employees to join our in-person culture at one of our offices (Denver, San Francisco, or New York). Our ideal weekly schedule is 4 days in-office and 1 day working remotely.