Customer Success

General Summary 

Responsible for residential sales and account management; achieves residential sales targets and supports exceptional customer experiences. Maintains strong knowledge of company products, plans, promotions and features.

Essential Job Functions / Certifications 

• Achieves residential sales targets through new customer acquisition, upgrades, and retention efforts.


• Consults with customers to provide the best solutions for their needs and meets sales objectives.


• Maintains strong knowledge of Company products, accessories, plans, promotions, and features.


• Processes service requests and opens customer accounts, maintains customer records, updating account information, enters service requests in databases, i.e., ANPI, LIDB, records and processes information for trouble tickets.


• Stays current on competitive offers and provides market information to supervisor.


• Maintains an up-to-date understanding of industry trends and technical developments through training and self-development.


• Queries and updates account information in supporting software.


• Performs general duties such as processing payments, answering calls, greeting and assisting customers.


• Completes all aspects of opening and closing the store in accordance with procedures.


• Attends Company sponsored events such as fairs, parades, etc.


• Supports Company through personal use of products and services and proactively promoting it within the community.

Other duties as assigned

Minimum Education Requirements: 

High school Diploma

Ability to hold a valid Wyoming or Idaho Driver's License.