Customer Success Administrative Assistant - Front Desk

If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job! 

We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward!  

To learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com.   

Thank you for your interest! 

Job Title: Customer Success Administrative Assistant- Front Desk

Location: Stevens Point, WI – Corporate Office

Starting wage: $16.65 - $18.31 (hourly rate commensurate with experience)  

As our Customer Success Administrative Assistant – Front Desk, you’ll be the welcoming face of Skyward, ensuring every visitor and caller receives a warm, professional experience. You’ll also provide vital clerical and administrative support to our Customer Success team, helping us deliver exceptional service and maintain smooth operations.

What you’ll do:

• Greet and assist visitors with a positive, helpful attitude
• Answer and route incoming calls professionally
• Maintain front desk security procedures and issue visitor badges
• Support the department with clerical tasks, reports, and project tracking
• Coordinate WebEx sessions and send follow-up communications
• Process expense reports and assist with basic accounting tasks

What you’ll need:

• Formal education is a plus but not required, relevant professional experience preferred. 
• Excellent interpersonal, verbal, and written communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong organizational skills and attention to detail
• Ability to handle confidential information with discretion 
• A professional, upbeat, and energetic attitude
• Ability to multitask and prioritize in a dynamic environment
• Strong reasoning, problem-solving, and decision-making skills
• Familiarity with office systems like SharePoint, WebEx, and internal scheduling tools

Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You will learn more about our culture, expectation, and even the day-to-day mission of the department you're applying for.

A better working experience starts here!

Click the link below for the full job description: 

Customer Success – Administrative Assistant – Front Desk

All your information will be kept confidential according to EEO guidelines.

Skyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants have rights under Federal Employment Laws. Click the title to view details about the law.

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)
• Transparency in Coverage 
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