Customer Success Advisor (Home Electrification)

About Zero Homes 

At Zero Homes, our mission is to electrify the world’s homes for healthy and sustainable living. With residential buildings responsible for 20% of national climate emissions, there is an extraordinary opportunity to get homes off fossil fuels, help homeowners save money, and impact decarbonization at scale. Zero Homes is pioneering a frictionless, digital sales and install experience to accelerate the transition to an all-electric future with a category defining software product. We enable homeowners everywhere, with a commodity smartphone, to get high quality advice, actionable quotes, and affordable installations without a single home visit.

Our focus is to make electrifying homes accessible, affordable, and delightful. Join our team to help lead the charge and accelerate the energy transition.

About the Role & Your Impact 

You will be leading the charge with our customers, helping them electrify their homes from first engagement through the digital (remote) home energy assessment process. You're a strong communicator with a high attention to detail who feels confident interacting with a variety of people. You have consultative sales or customer success experience dealing directly with customers, and you are comfortable working with technical products (e.g. software, mobile apps, etc.). You're also a fast learner, comfortable operating in ambiguity, and able to juggle multiple tasks at once. We are looking for go-getters who hold themselves to a high standard of excellence - especially when it comes to creating happy customer experiences.

You will be joining a dynamic, small team that has great ambitions for scale, and we're looking for similarly ambitious, talented people to join our fast growing team!

• You're passionate about electrifying homes and working with homeowners to understand their needs and help them purchase electric heating and cooling systems.
• 3+ years of sales experience working directly with customers, in either a consultative sales, customer success, or home comfort advisor type role.
• You are a perpetual learner and excited to explore the nitty-gritty details of building science and HVAC design.
• You are comfortable and confident operation using software tools to manage you workload and interact with customers (e.g. Hubspot, Zoom, phone call apps, etc.).
• You are self-motivated, ambitious, growth-minded, and have demonstrated ability to succeed on a fast moving team.
• High attention to detail, curiosity, and willingness to research unique solutions for customers

• Building Science, BPI-Analyst/Professional, HVAC sales experience
• Ability to speak Spanish or other languages to support customers or partners whose native language is not English

Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!