Customer Success Advocate

Description

The Customer Success Advocate ensures that customer’s orders are produced and shipped in a timely manner and resolves customer questions and concerns. Beck Flavors’ Customer Service Advocates must communicate clear, accurate information to the customer with consideration to customer needs.

Duties/Responsibilities (other duties may be assigned):

• Responsible for taking customer’s orders, entering new orders into system, tracking orders through production process, releasing orders to ship with required documents.
• Keeps customer informed of order status.
• Works on detailed and routine smaller projects
• Manages customer complaints and any other customer requests.
• Assures customer receives order along with any pertinent paperwork.
• Supports Sales Managers as well as other Customer Success Advocates as needed.
• Manages all guest visitors sign-in.
• Manages inbound customer phone calls.
• Arranges Trade Show and Convention travel, set-up and other arrangements.
• Communicates with team members and management in a timely manner.

Requirements

Education and Experience:

• High school diploma or equivalent required.
• Associates degree (or equivalent experience) or specialized training in Communications, Business Management, Administrative Assistant, or related field.
• Minimum two years general experience in a customer service position.

Required Skills/Abilities:

• Ability to read, write, speak, and understand instructions given in English.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to work independently.

Preferred Skills/Abilities:

• Food and beverage industry experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use speech to talk to customers on the telephone and to use arms and hands to use computer and telephones, average vision to see orders, and computer monitor and computer.
• The employee frequently is required to stand, walk, and sit.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee must be able to lift and/or move up to 20 pounds.