Customer Success & Office Coordinator

As a Customer Success & Office Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained.  You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. You are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in our Hinsdale, IL office (1 Grant Square). 

At Compass You Will:

• Serve as the face of the office by welcoming guests, answering phone calls, managing mail distribution, check processing, facilitating in-office event setup, and providing first-line support for office-related needs (e.g. print requests); responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues


• Support the adoption of Compass technology and adjacent services by providing customers with walk-up and 1:1 support 


• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests


• Work collaboratively with other team members and departments (transaction operations, brokerage, growth, marketing, and other support teams) to answer questions and address feedback on behalf of agents


• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.


• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide email communications


• Support regional and national initiatives 


• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations


• Previous experience in real estate a plus


• Previous experience working with enterprise technology (Zendesk, Slack, PowerBI, Google Suite) a plus


• Great listening skills, connects well with others, strong work ethic with the ability to work well with a team and independently, and is empathetic of the customer’s pain points


• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement


• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly


• Strong verbal communication and presentation skills


• Meticulous attention to detail, highly organized


• Ability to work in the office during standard operating hours


• Ability to lift up to 25 lbs

Compensation: 

The base pay range for this position is $22.00 - $25.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.