Customer Success & Scheduling Coordinator

SWGP Brands is Hiring a Customer Success & Scheduling Coordinator!

Location: Houston, TX (On-Site)
Schedule: Full-Time
Pay Rate: $65,000 – $75,000/year
Employment Type: Full-Time

Overview

SWGP Brands is looking for a highly organized and accountable Customer Success & Scheduling Coordinator to join our in-office team in Houston. This is a hands-on, ownership-driven role within a small but high-performing operations team.

You will manage a defined portion of the customer journey end-to-end—from first contact through scheduling, service execution, and closeout. This role requires someone who takes initiative, communicates clearly, and thrives in a fast-paced, high-expectation environment.

Responsibilities

• Onboard new customers and guide them to their first completed service
• Convert one-time customers into recurring clients
• Manage membership upgrades, changes, and cancellations
• Own customer communication from initial contact through job completion
• Schedule and coordinate service delivery and logistics
• Handle reschedules, same-day changes, and service adjustments
• Manage intake through billing for specialty trade jobs
• Coordinate materials, vendors, and order tracking as needed
• Accurately close out service orders in a timely manner
• Respond to customer inquiries within one business hour

Must Have:

• 4+ years of administrative, coordination, or teaching experience
• Comfortable handling phone conversations with high-expectation customers
• Strong writing skills – clear, professional, and self-sufficient
• Ability to work full-time in-office in Houston, TX

Nice to Have:

• Bachelor’s degree
• Familiarity with CRM or scheduling software
• Experience in home services or field operations environments

• Paid Time Off
• Dental Insurance
• Vision Insurance
• On-the-Job Training
• No Weekend Work
• Growth Opportunities