Customer Success and Software Support Specialist

Who We Are: H&H Color Lab works with over 5,000 businesses across the US and Canada with differentiated, professional grade photographic products, business programs and imaging software. Our family-owned business of more than 100 employees perform manufacturing, software and technology development, customer education and customer support in Kansas City for over 53 years.

If you have strong listening and communication skills, a heart for helping people, solid technical and problem-solving abilities, a willingness to learn, and enjoy working in a small, collaborative team, then you may be a great match!

What you will do: The H&H customer success team helps our customers excel by answering questions and providing advice about products, imaging workflow, software technology, and sales. As a customer service representative, you will answer questions about orders, teach customers how to use our proprietary imaging and ordering software, and collaborate on what photographic products are appropriate for their business.

This position works onsite at our facility located in Raytown, MO.

Regular work hours: Monday - Friday 8:30 am - 5:00 pm.

Pay: Starting at $23 per hour

Responsibilities:

• Interact and build relationships with customers via in and outbound calls, emails, chats, video calls, and in person visits.
• Assist customers with software training and questions, product/service questions, and order status.
• Resolve issues and troubleshoot software problems with customers who have varying levels of technical ability.
• Educate customers about company products and offerings.
• Offer improvement ideas and participate in continuous improvement activities.

To Join Our Team, You Will Need:

• Strong interpersonal and relationship building skills
• Ability to identify and resolve technical software issues.
• Learn new software/systems quickly and be able to educate and train new customers on new technologies who have varying levels of technical ability.
• Problem solving skills, and passion to help customers.
• Ability to fluently read, write and speak in English.
• Strong written and verbal communication skills.
• Above average time and task management skills.
• Consistent performance under pressure.
• Working knowledge of both Mac and PC platforms.
• Be on time and have the available to travel overnight 1-5 times per year.
• Able to work an occasional Saturday and extended weekday hours during peak months.

Preferred Qualifications:

• Prior professional photography experience preferred.
  

Why choose us? We are proud to offer competitive pay and a complete benefits package including: Paid Time Off; Paid Holidays; Health, Dental and Vision Insurance; Company Paid Short Term Disability and Life Insurance, Voluntary Life Insurance, Critical Illness; Accident insurance; FSA; and 401(k).

H&H Color Lab is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, status as an individual with a disability, genetic information, family status, pregnancy, veteran status, or other characteristics protected by law. We celebrate diversity and we are committed to providing an inclusive environment for all employees.

Offers of employment are contingent upon satisfactory results of a drug screen and criminal background check. E-Verify employer.