Customer Success Associate

We are seeking a detail-oriented Customer Success Associate to join our growing apparel fulfillment
team. In this role, you will support daily warehouse operations directly with our global apparel customers about the status of receiving shipments, quality of their merchandise and inventory accuracy, and ensuring on-time
outbound delivery.
The ideal candidate has prior warehouse or logistics experience (apparel/retail preferred), strong
organizational skills, and the ability to work in a fast-paced environment. You’ll use RF
scanners, WMS systems, and work closely with your team to meet client expectations.
What We Offer:
 Competitive pay ($18–$22/hour based on experience)
 Health, dental, and vision insurance
 Paid time off + holidays
 Opportunities for advancement in a growing company
If you’re motivated, reliable, and eager to grow with us, apply today!The Customer Service Representative (CSR) is responsible for providing effective customer service by using excellent, in-depth knowledge of company products and programs, and serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database information.

LOCATION: McDonough, Georgia.  This job operates in a 250K Sq foot warehouse office environment. 

ESSENTIAL FUNCTIONS & PRINCIPAL ACCOUNTABILITIES:

1. Answers inquiries by clarifying desired information; researching, locating, and providing information.

2. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

3. Fulfills requests by clarifying desired information; completing due diligence.

4. Provides updates with highly communicative and accurate responses internally and externally.

COMPETENCIES:

1. Customer/Client Focus.


2. Problem Solving/Analysis.


3. Time Management.


4. Communication Proficiency.


5. Teamwork Orientation.


6. Data Entry Skills.


7. Listening/Phone Skills


8. Building Relationships/People Skills.


9. Tech Savvy.


10. Multi-tasking.

IMMEDIATE SUPERVISOR: Director of Customer Success and Logistics 

DIRECTION OF OTHERS: This position has no supervisory responsibilities.

EDUCATION: High School Diploma or equivalent required. Some college education or other technical training preferred.

EXPERIENCE/TRAINING:  2-8 years of customer service experience, preferably in a call center setting, desired. Intermediate computer skills and experience.

JUDGMENT AND INITIATIVE: Must function well with minimum supervision. Must be a detail-oriented individual with good organizational skills.

COMMUNICATION SKILLS: Strong oral and written communication skills in English required to interpret and relay job specifications, prepare reports etc., as well as for regular formal and informal communication with staff, consumers/workers and outside business.

WORKING CONDITIONS/HAZARDS: The behavior of consumers may change dramatically without obvious cause, which may create, at times, hazardous situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; and is the liaison for warehouse staff workers  to serve global Fashion Company's we operate for. This role is the hub of the Company.