Customer Success Associate

About Monefit

Monefit is a fast-growing European fintech with over 1.5M+ users and a €130M valuation. This August, we’re launching the Monefit Card in Estonia — a new credit product designed to make everyday finance simpler, clearer, and more flexible.

As we launch, we’re expanding our Customer Success team and looking for 2–3 ambitious talents to join us at an exciting stage of growth.

The role

As a Customer Success Associate, you’ll be one of the first points of contact for Monefit Card users in Estonia. You’ll help customers understand the product, solve issues quickly, and make sure their experience feels smooth, human, and trustworthy.

This is a great opportunity for someone at the start of their career who wants to learn fast, work close to a product launch, and grow into a broader role over time — potentially across product, operations, or customer experience.

What you’ll do

• Support Monefit Card customers across chat, email, and other support channels
• Help users understand how the card works, including payments, limits, billing, and account setup
• Handle customer questions with clarity, empathy, and confidence
• Spot recurring issues and share feedback with product and operations teams
• Help improve internal processes, support scripts, FAQs, and customer journeys
• Represent the voice of the customer during the launch of a major new fintech product
• Work closely with a growing team across customer success, product, compliance and operations

What we’re looking for

• Excellent communication skills in Estonian and English
• High energy, curiosity, and a positive attitude
• A genuine interest in helping customers and creating great user experiences
• Strong problem-solving skills and the ability to learn quickly
• Comfortable working in a fast-moving environment where things evolve quickly
• Good judgement, emotional intelligence, and attention to detail
• Ambition to grow, take ownership, and build a career in a scale-up environment

You’ll probably thrive here if you are

• A recent graduate or early in your career
• Smart, switched-on, and culturally aware
• A strong communicator who enjoys working with people
• Calm under pressure and energised by solving problems
• Excited by startups, fintech, and building something new
• Keen to grow beyond a support role over time

Why join Monefit?

• Join the team launching the Monefit Card in Estonia
• Work at a fast-growing fintech with 1.4M+ users
• Get hands-on experience across customer success, product, and operations
• Learn directly from a high-performing scale-up team
• Take on real responsibility from day one
• Grow into wider opportunities as the company expands

Benefits:

• Dynamic, challenging, and rewarding work within a rapidly growing international company;
• Chance to contribute to the business' decision-making processes and make a tangible impact;
• Talented and fun international team who always has your back;
• Supportive environment facilitating growth and achievement;
• Flexible working hours;
• Regular company parties and events;
• Office with games, pool table, free snacks/drinks and the possibility to work remotely;
• Powerful equipment and modern tools;
• On-demand sponsorship for your professional development;
• Competitive remuneration package.