We are looking for an organized Customer Success Associate Bilingual - English/French to join our elite team at The Private Company in Irving, TX.
Growing your career as a Full-Time Customer Success Associate Bilingual - English/French is a remarkable opportunity to develop beneficial skills.
If you are strong in negotiation, critical thinking and have the right talent for the job, then apply for the position of Customer Success Associate Bilingual - English/French at The Private Company today!
In this role you will provide professional, day-to-day support for our field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing.
Job Description:
- Communicate with customers and sales/clinical representatives over phone and email
- Work with the operations team to get products to customers
- Process sales orders and work with customers in the event of issues or discrepancies
- Actively manage Customer Service cases in Salesforce to ensure response times to customers meets and/or exceeds service level agreement levels
- Manage and audit inventory deployed to the field in trunk stock and on customers’ shelves
- Maintain complete and accurate customer data across systems (Salesforce, ERP system)
- Work cross-functionally with the finance, sales, marketing, and operations teams as needed on projects relevant to co. success
Qualifications:
- Bachelor’s degree preferred or equivalent experience
- 2+ years of customer success experience, healthcare/biotechnology/medical device preferred
- Experience using Salesforce and ERP system such as SAP or Oracle
- Exceptional oral and written communication skills
- Ability to work in a fast-paced environment while managing multiple priorities
- Operate as a team and/or independently while demonstrating flexibility to changing requirements
- Fluent English and French
Benefits of working as a Customer Success Associate Bilingual - English/French in Irving, TX:
● Excellent Benefits Package
● Advancement opportunities
● Advantageous package