Customer Success Associate, Limassol, Cyprus

Are you a passionate and people-focused Customer Success Associate ready to step into a dynamic role with a forward-thinking payment solutions company?

Our client delivers cutting-edge, secure, and compliant solutions tailored to help businesses grow, scale, and succeed in fast-moving markets. Join our client's vibrant team at their Limassol, Cyprus office - Apply Now - At, Emerald Zebra Recruitment, we are ready to here from you and discuss this opportunity further!

The Role

As the Customer Success Associate you'll be the main point of contact for the company's Merchants, building strong, long-term relationships and ensuring their ongoing satisfaction. You'll play a key role in understanding clients' business goals and tailoring payment solutions that meet their specific needs, while working closely with Sales and Onboarding Teams to ensure smooth account setup. This role includes delivering training, monitoring performance through financial analysis, providing regular updates and reports, and proactively identifying opportunities for optimisation and upselling. Your ability to respond promptly to client enquiries and maintain open, consistent communication will be essential to your success.

Your Profile

You love building strong and long-term client relations. You are a motivated professional with a minimum of 2 years experience in the Payments Industry, ideally within a Payment Service Provider or Fintech environment. You are comfortable working both independently and as part of a team in a fast-paced, dynamic setting.

Main Responsibilities:

• Establish and maintain a professional relationship with Merchants, being their main point of contact within the Company.
• Understand Clients' business objectives and tailor our payment solutions to meet their specific needs ensuring a high level of service is delivered to the Client.
• Collaborate with Sales and Onboarding Teams to ensure the complete set up of Merchant accounts in accordance with business agreements and Company standards.
• Provide comprehensive training, updates and changes to Merchants on our payment services and features.
• Monitor the performance of existing merchants by analysing the financial data and assist in improving and optimisng their payments.
• Keep regular communication with merchants on an ongoing basis.
• Proactively monitor client accounts and payment activity to identify and address potential issues.
• Respond to Client enquiries and provide effective solutions in a timely manner.
• Identify opportunities for upselling additional services or features that align with Client goals.
• Provide Clients with regular reports on payment activity and performance metrics.

Qualifications:

• A minimum of 2 years experience within the Payment Industry, at a Payment Service Provider or within Fintech.
• Fluent English speaker. With any other languages considered advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

What is on offer?

• Basic Salary: EUR 36,000 gross/year depending on experience
• Opportunity to join a dynamic team in a fast-paced working environment
• Continuous opportunity for growth and career development
• Representing the company at international events.
• Team building activities

If you are interested in this job opportunity and your profile matches the above - Apply Now by visiting the link below. For more information email: [email protected]