Customer Success Associate - Opportunity to Make a Difference

Who are we?

ArrowStream is an innovative SaaS business and member of Buyers Edge Platform that's changing the way foodservice businesses optimize their supply chain. We are looking for a passionate, collaborative, and an intellectually curious Account Manager. We are looking for passionate, innovative, and curious engineers to transform our platforms and keep ahead of the latest technology. Our technical team members are smart and quick, able to work in teams across our technology stack throughout the full product lifecycle and develop new features. Their work enables customers to succeed by helping them better manage their supply chains to drive efficiency and deliver value.

This position is ideally remotely based near Los Angeles, CA or Atlanta, GA but can also be fully remote with a starting base pay between $60,000-$68,000. We are unable to offer work sponsorship for this role.

Your impact:

• Monitor the support tool for new tickets submitted by customers or on behalf of customers
• Provide guidance and best practice methodology to customers using the system
• Update and create documentation for the support tool knowledge base to align with customer requests
• Recommend to each customer which tools should be used for specific purpose(s)
• Train customers on existing applications

About you:

• Prior experience troubleshooting questions and resolving issues
• Competency in working with Microsoft Office Programs: Excel, Word, PowerPoint, etc.
• At least two years prior experience with the supply chain/technology industry
• Anticipated travel around 5%

Don't meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it! We also offer half-day Summer Fridays!