Customer Success Coordinator and Front Desk Receptionist

Customer Success Coordinator & Front Desk Receptionist

Rainbow Sign & Design – Local Division

Cedar City, UT | On-Site | Full-time | Hourly

Rainbow Sign & Design helps Southern Utah businesses bring their brands to life through signage, graphics, print, and custom visual solutions. We’re known for being collaborative, hardworking, and innovative—while delivering craftsmanship our partners can count on. Our CSC/Front Desk Receptionist is the “front door” of Rainbow Sign and Design. You’ll greet customers, answer phones, keep the office flowing, and ensure every guest feels supported from first contact to final follow-up. If you love people, sales, details, and follow-through, you’ll fit right in.

You will thrive here if…

• You’re upbeat, professional, and people feel immediately comfortable with you


• You’re organized, tech-comfortable, and love closing loops


• You can juggle multiple priorities without losing details


• You stay calm under pressure and communicate clearly in person, on the phone, and in writing


• You’re curious, coachable, and enjoy learning about products, processes, and workflows

RESPONSIBILITIES

Front Desk + Intake

• Welcome visitors, answer phones/emails, and ensure every inquiry is handled promptly and professionally


• Capture lead/project details, ask strong intake questions, and route requests to the right team member


• Maintain a clean, organized front office/showroom; manage mail, deliveries, and basic supplies


• Participate in daily huddles/Lightning Round and support internal communication and calendar accuracy

Customer Success + Coordination

• Set expectations, communicate timelines, and keep customers informed throughout the process


• Track requests and handoffs in our systems (CRM/PM software) so nothing gets missed


• Coordinate appointments, site visits, pickups/shipments, and install scheduling with internal teams


• Follow up after completion for feedback, issue resolution, and repeat-work opportunities

QUALIFICATIONS

• 2+ years in customer service, reception/admin, hospitality, or inside sales support


• Strong attention to detail, reliable follow-through, and mature communication skills


• Comfort with computers, email/calendars, and learning new tools (CRM/project management systems)


• Quoting/order entry or scheduling experience preferred


• Experience in sign/print, design services, or other project-based environments preferred


• Basic measuring, site survey, and spec familiarity nice to have