Customer Success Enablement Manager

That means ensuring our new hires (both internal and external) across the GTM organizations have a best in class onboarding experience, ongoing product knowledge and skill building programs, and the tools, processes, and resources required to execute in their roles. This role will specifically center on the Customer Success segment of the business. This person will help drive our strategy to execution and help the CS organization realize its aggressive goals. You will bring unique perspectives, team spirit and amazing execution prowess to help roll-out the overall CS GTM strategy to the CS team and ensure their success in the way they understand, prioritize and engage with customers. The ideal candidate is a high energy, driven individual with enablement experience and appreciates working in a fast-paced dynamic environment.WHAT YOU'LL DO: Identify the knowledge and skills required for successful outcomes of CS roles Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development Align and execute programs that build foundational capability for role-based knowledge and skills Develop programs in various mediums, including self-paced, online, live virtual, live in person, and hands-on workshops Take a data-driven approach to measure the efficacy of programs through qualitative and quantitative inputs, and evolve programs over time; ensure programs are delivering measurable business impact Create the tools and programs that support the knowledge, skill development and leader coaching Build relationships with key business stakeholders and understanding of the ongoing needs Establish ongoing cross functional collaboration with the broader enablement team, marketing and product organizations Drive consistency and efficiency to deliver training and tools across all CS teams 5+ years or experience as part of OR supporting a Customer Success organization Proven track record of being highly motivated and self-directed Demonstrated ability to establish and manage project priorities and timelines to achieve results Excellent verbal and written communication skills - attention to detail is key Proven track record of working in a dynamic shifting environment Strong facilitation and presentation skills BS required Preferably 2+ years in an enablement or training function