Customer Success Engineer

About StarHire

StarHire, an independent recruiting and talent acquisition consulting firm based in the Austin, TX area, boasts a global network of talent and 25 years of experience in the field. More information is at https://starhire.net/

About Our Client:

Optimized Gas Treating, Inc. (OGT), based in Buda, Texas, is a world-recognized, specialized engineering firm that has been developing high-fidelity simulation software for the chemical and energy sectors since 1992. We are the creators of ProTreat®, the industry’s premier mass-transfer rate-based process simulator for gas treating, and SulphurPro®, a kinetics-based simulator for sulfur recovery units.

Our mission is to continue developing industry-leading simulation solutions that define best practices for complex chemical and energy processes globally. As we scale our commercial products and modernize our software suite, we are expanding our engineering team to build next-generation user interfaces for our flagship platforms.

Why Join Us?

• Master a Niche, High-Performance Stack: Move past standard, sluggish web frameworks. Dive deep into high-fidelity desktop simulation engines where your UI compiles directly to native machine code.

• Impact Over Bureaucracy: You won’t be a cog in a massive tech machine. You will work directly on the front-end user experience of software used by top global energy and chemical companies.

• Ditch the Commute: This role offers a Hybrid schedule, wrapped around your availability and access to the HQ. On days when you do drive to work, the HQ is located right in Buda, TX. Our office offers a relaxed Texas Hill Country vibe.

Why This Role is Critical & Cool

At OGT, our software is backed by the most rigorous chemical physics in the world. But software is only powerful if it’s fully utilized. As our Customer Success Engineer (CSE), you hold the keys to our customer health. You will act as the technical bridge between our clients' engineering teams and our internal development squad.

You will become a certified "Super User" of ProTreat® and SulphurPro®. You will apply your Chemical Engineering foundation not just to standard petroleum refining, but to the cutting-edge future of energy—including complex carbon capture initiatives in the refining sector and our highly anticipated commercial expansion into the pharmaceuticals market.

Your mission is simple: Drive software use by our customers, ensure engineering success, and protect OGT’s license renewal rate.

Core Responsibilities

• Account Retention & Health: Own the technical relationship with existing accounts to maximize user adoption, driving proactive outreach to maintain a near-100% annual subscription renewal rate.

• User Mapping & Continuity: Conduct frequent contact with client accounts to ensure the primary "go-to" engineering champion is active, identify new users within the organization, and uncover unmapped departments where OGT software can add value.

• Advanced Simulation Support: Assist client engineers in constructing advanced simulation "cases" and complex process flowsheets directly inside ProTreat® and SulphurPro®.

• Post-Sales Training & Enablement: Lead deep-dive post-sales customer training sessions, customized seminars, and technical webinars to highlight new software releases and feature updates.

• Tiered Technical Support: Serve as a dedicated technical support resource, troubleshooting complex process anomalies, tower hydraulics, and simulation convergence issues for users.

• Commercial Expansion & Upsell: Partner with the sales team to spot organic upsell opportunities, identifying where clients need additional licensing tiers, user seats, or module expansions.

• Product Feedback Loop: Act as the voice of the customer; harvest direct engineering feedback regarding software UI, capability needs, and desired improvements, feeding this data directly to OGT’s management and code development teams.

• Education: B.S. in Chemistry, Chemical Engineering or Process Engineering is strictly required.

• Experience: 5+ years of professional experience within petroleum refining, gas processing, or a highly related chemical engineering sector, with a deep comfort level presenting to and training other engineers. Internships Count!

• Simulation Mastery: Demonstrated proficiency with chemical process simulation software, with an intense drive to master the underlying mass-transfer and kinetics frameworks of ProTreat® and SulphurPro®.

• Domain Alignment: A solid understanding of current petroleum refining processes, with a strong interest in emerging green-energy applications like carbon capture, sequestration, and specialized fluid processing.

• The "Get-It-Done" Mindset: A proactive communicator who doesn't wait for a customer to log a ticket, but instead loves building relationships and teaching technical concepts.

What We Offer

• Highly competitive base salary with milestone performance incentives tied to account retention.

  • Target Base Salary = $80,000

  • 1st Year Bonus Opportunity = $15,000 - $20,000

  • Total Compensation Opportunity 1st Year = $95,000 - $100,000

• Full mentorship and training from OGT’s world-renowned underlying subject matter experts.

• A comprehensive benefits package.

• An autonomous, collaborative engineering culture.

• Hybrid/Remote, Flexible Schedule with an HQ based in Buda, TX — avoiding the hassle of the Austin traffic gridlock.

Optimized Gas Treating, Inc. (OGT) is an equal opportunity employer.