Customer Success Engineer (Automation)

PVA is hiring a Customer Success Engineer to join our growing team in robotic automation. We are a five-time Albany Business Review Best Places to Work and Healthiest Employer award winner, recognized for combining cutting-edge technology with a strong, supportive culture. If you’re ready to take the next step in your technical service career, we would love to connect. 

Job Description: The Customer Success Engineer (Automation) plays a pivotal role in delivering technical expertise and field support for PVA systems and automated dispensing products. Covering the entire product lifecycle—from pre-shipment testing and configuration to installation support, troubleshooting, upgrades, and end-of-life decommissioning, this role is integral to optimizing customer outcomes and system performance. This position is not only the technical face of PVA but also a key driver of customer satisfaction, retention, and overall product value. By ensuring customers achieve consistent uptime and optimal performance, the Customer Success Engineer (Automation) contributes directly to PVA’s revenue growth, brand reputation, and long-term profitability.

Job Details:

• 8:00 am - 5:00 pm/7:00 am - 4:00 pm Monday-Friday (1st shift)
• Starting pay $25.00 - $33.00 per hour depending on experience.
• Onsite in Halfmoon, NY
• Employment begins with a training period, duration is dependent on existing knowledge and skill level, this position may travel

Job Responsibilities:

• Prepares equipment for in-person or virtual product demonstration (runoff).
• Ensures equipment is working according to the customer expectations prior to customer visit or virtual demonstration.
• Diagnoses and resolves technical issues involving hardware, software, and system integration to ensure the customer’s needs are met.
• Delivers hands-on operator and maintenance training tailored to customer needs.
• Provides technical guidance on best practices for system operation, maintenance, and performance optimization.
• Addresses unexpected issues with prompt, effective solutions.
• Serves as a trusted technical advisor, building long-term relationships and supporting repeat business.
• Gathers and relays customer feedback to improve service offerings and inform product enhancements.
• Interfaces with engineering, production, and sales teams to provide customer insights and suggest product improvements.
• Assists customers with process improvement and optimization.
• Fosters strong customer relationships through runoff, and after shipment service and installations as required.
• Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
• Maintains confidentiality of customer information, 100% of the time.

Skills

• Highly effective communication and listening skills.
• Demonstrates a customer-centric mindset.
• A self-motivated professional who thrives both independently and collaboratively in team environments.
• Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability.
• Exercises sound judgment and foresight, anticipating potential issues and taking proactive steps to address them.
• Maintains a calm, professional demeanor when navigating challenging or high-pressure situations.
• Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through.
• Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work.
• Follows direction with focused attention and reliability, delivering on assigned tasks.
• Exhibits a strong sense of initiative and continuous improvement.
• Demonstrates a willingness to learn and grow in a technical and professional capacity.
• Proficient in Microsoft Office applications, particularly Excel; comfortable with general computer systems and tools.
• Technically inclined, with foundational knowledge in mechanical systems, controls, and software technologies.
• Minimum of an Associate's degree in Engineering or a related technical field required; Bachelor’s degree preferred.

Job Location: PVA Global Headquarters | Halfmoon, NY

PVA provides competitive salaries with a rich benefits package including medical, dental, and vision insurance; free onsite health center; employer paid Life, AD&D, and long-term disability insurance; employee assistance program; paid holidays, vacation, and sick time; paid parental leave; 401k savings with company match; new employee mentorship program.

PVA is committed to complying with all applicable federal, state, and local laws that prohibit discrimination on the basis of race (including traits historically associated with race), color, national origin, citizenship or immigration status, age, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, the status of being transgender, disability (including pregnancy related conditions), genetic information, predisposition and carrier status, military or veteran status, marital and familial status, domestic violence victim status, reproductive health decision making, prior convictions or arrests, known relationship or association with any member of a protected class, or any other characteristic protected by applicable law.

Physical Requirements

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
• Sitting: Remaining in a normal seated position. (F)
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs (O)
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
• Travel: Requires traveling outside geographic area. (O)
• Stooping; Bending body downward and forward by bending spine at waist. (F)
• Reaching; Extending hands or arms in any direction. (C)
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
• Bending/Twisting; Continual intermittent twisting of the spine. (F)
• Talking; Expressing or exchanging ideas by means of the spoken work. (C)
• Hearing; Receiving detailed information through oral communication. (C)
• Vision; Clarity of vision at near or far distances. (C)
• Computer usage or other special equipment operated. (C)

Legend

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)