Customer Success Executive (m / f/ d)

Hybrid in Prague (minimum of 2 days a week from the office)

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are looking for a dedicated and proactive Customer Success Executive to join our dynamic team. In this role, you will play a crucial part in enabling and onboarding our Enterprise and Premium customers to effectively utilize our product. As a key player in our post-sales support process, you will provide comprehensive assistance to ensure our customers achieve their goals and derive maximum value from our offerings. Your primary focus will be on strengthening customer relationships, maximizing satisfaction, and fostering growth to minimize churn. If you are passionate about customer success and are ready to make a significant impact in a fast-paced environment, we want to hear from you!

• Own and develop a portfolio of Enterprise/ Premium customers
• Ensure the highest standard of customer satisfaction during the transition from the Sales to Customer Success department
• Support during the implementation of the Usercentrics CMP for Enterprise/Premium customers
• Serve as a point of escalation for key customer issues and ensure swift resolution
• Continuously align effectively with internal (Sales/ Product/ Marketing/ Support etc.) and external stakeholders 
• Be accountable for retention, adoption and upsell 
• Deliver and communicate value for our customers, throughout the entire customer lifecycle
• Help your customers achieve their desired outcomes out of using Usercentrics
• Nurture relationships that will garnish strong references and generate referrals
• Maintain close cooperation with your colleagues from the Sales, Product and Technical Support departments
• Continuously take feedback from customers to improve Usercentrics solutions

• A Bachelor’s degree in the fields of economics, IT, communication or similar
• 2-3 years of experience in Customer Success and software/technology products (especially in the B2B area)
• Strong communication and negotiation skills, comfortable with presentations and acting professionally when dealing with customers
• A capability of building up and navigating long-term relationships with your customers 
• A high affinity for IT and strong analytical and conceptual skills
• Experience with Ad-Tech and online advertising is a plus
• You feel comfortable in a dynamic environment and are flexible to adapt quickly to changes
• Business professional English skills in writing, reading, and speaking (C1 or above)
• Additional language skills (e.g. German, Spanish, French or Italian) at business level are a big plus
• You are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well-being