Customer Success Executive (Premium Account)

Company : Gbm

Job Type : Full Time

Costa Rica

Number of Applicants

000+

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Job Description - Customer Success Executive (Premium Account)

Descripción del puesto

Posición que interactúa con las diferentes unidades de la organización para alinear los servicios y productos para alcanzar los objetivos de sus clientes

Responsabilidades principales

- Identificar y hacer crecer el revenue y colaborar con los equipos de ventas para asegurar el logro del crecimiento (Expand) o la renovación ampliada del Contrato (Renew + upsell/cross-Sell).
- Ser punto de contacto para el cliente, en la fase operativa del contrato, gestionando la relación cotidiana con el cliente.
- Promover la adopción, retención y expansión de los clientes y contratos existentes a través de iniciativas que permitan nuevos ingresos provenientes de los clientes asignados.

Experiencia: 6 años de experiencia en posiciones similares en GBM o 8 años en posiciones similares de Servicio al Cliente, ventas de servicio o gestión de cuentas

Formación: Bachillerato Universitario o Licenciatura, inglés intermedio.
Conocimientos técnicos: Conocimientos en ITIL, COBIT y tecnologías Cloud (deseables)

Original job Customer Success Executive (Premium Account) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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