Customer Success Manager

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

As a Cognyter you will:

• Manage complex customer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey
• Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product-driven sessions
• Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization
• Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services

For this mission, you’ll need:

• Location: East Coast USA
• 3+ years of proven experience working as a Customer Success Manager
• Preference for EX law enforcement, similar industries, or B2G experience
• Demonstrated ability in leading onboarding and renewal processes for complex products and environments
• Technical background skills with the ability to understand and effectively communicate complex cybersecurity concepts
• Sales experience, preferably with renewals and upsells
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector

If hired for this position, the base salary range would be between $105k-$120k. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, and performance. The range listed is just one component of Cognyte’s total compensation package for employees. Other rewards may include a discretionary bonus and short and long-term incentives. In addition, Cognyte provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, and PTO.