Customer Success Manager

Aspire Software is looking for a Customer Success Manager to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the role

As a Customer Success Manager, you’ll own onboarding and client relationships—helping hotels successfully adopt Sadie’s AI solution. You’ll train staff, troubleshoot issues, and ensure clients get real value from our product.

This role requires someone with a minimum of 2–3 years of experience, strong communication skills, and the ability to manage technical conversations without being a developer.

Note: We're looking for a professional who is organized, tech-savvy, and fluent in English, both spoken and written.

Responsibilities :

• Onboard hotel clients and tailor Sadie’s setup to their needs
• Deliver remote training sessions and create resources for hotel teams
• Monitor customer activity and proactively address adoption challenges
• Be the main point of contact for your assigned accounts
• Escalate and coordinate technical issues with Support and Product
• Collect client feedback and work with internal teams to improve product and process
• Create and maintain client-facing documentation, FAQs, and training guides
• Help drive retention, customer satisfaction, and product expansion

• 2–3 years of experience in customer success, onboarding, account management, or hotel tech support
• Excellent English communication skills—you’ll work with hotel staff globally
• Strong organizational skills and comfort managing multiple clients
• Tech-savvy: You’re confident using tools like HubSpot, Intercom, Notion, ClickUp, and can learn new platforms quickly
• A proactive, self-starter attitude with a bias for action
• Big Bonus: Familiarity with hospitality systems (PMS, Channel Managers, AI tools)