Customer Success Manager

Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. 

For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are currently looking for a Customer Success Manager.

This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.

You will be collaborating with product, engineering, sales, support, and other functions throughout the post sales customer journey, driving value and creating successful onboarding, adoption, enablement, expansion, and AMC renewal experiences.

 As a Cognyter you will:

• Manage complex cוustomer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey.
• Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
• Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
• Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

For that mission you’ll need:

• 3+ years of proven experience working as a Customer Success Manager
• Demonstrated ability in leading onboarding and renewal processes for complex products and environments
• Technical background skills with the ability to understand and effectively communication complex cybersecurity concepts
• Strong problem-solving skills
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 30% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector.
• Excellent English and Spanish proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.
• Sales experience, preferably with renewals and upsells
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector

Remember: When you're curious enough, you don't need to check every box to apply. Be in touch!