Customer Success Manager

About the role

We’re looking for a Founding Customer Success Manager to be the first hire on our Customer Success team. This is a highly cross-functional role where you’ll own customer accounts end-to-end, drive renewals and upsells, and help scale our success operations. You’ll work closely with engineering, product, and sales while becoming an expert in our product and a trusted partner to our customers. This is a great opportunity for someone who thrives in ambiguity, takes ownership, and wants to build the foundation of Customer Success at a fast-growing startup.

This role will come with meaningful equity compensation along with $130k base. You’ll report directly to the Head of Customer Success and collaborate closely with our CEO, product, engineering, and solutions engineering teams. Because we are a highly collaborative, close-knit team, this role is in-person 5 days a week in downtown San Francisco.

What you’ll do

• Own a portfolio of customer accounts and drive renewals and expansions.

• Cross-sell our new product to existing customers and run demos to showcase value.

• Lead discovery and negotiation conversations with customers.

• Partner with Deployed Engineers to onboard customers and ensure successful adoption.

• Act as the voice of the customer internally, influencing product direction and priorities.

• Build and automate scalable Customer Success processes across renewals, volume upgrades, overage billings, and contract standardization.

• Proactively identify areas of improvement in the customer journey and execute on them.

Who you are

• 4+ years of experience in Customer Success, Account Management, or a related role in SaaS.

• Strong sense of ownership- you don’t wait to be told what to do.

• Comfortable with ambiguity and excited to build new processes from scratch.

• Strong project management skills and ability to manage multiple customer relationships.

• Basic technical aptitude and curiosity to learn data products.

• Clear, confident communicator with strong customer relationship skills.

• Comfortable with negotiation, sales, and discovery conversations.

• Excited to work cross-functionally and grow into other roles long-term.

Benefits

• Competitive compensation with meaningful stock options

• Medical, Dental, and Vision plans

• Daily lunch in office

• Monthly commuter cost reimbursement

• 401k

• Unlimited PTO and sick days

• Parental leave

• Quarterly wellness budget