Customer Success Manager

Bachelor's degree in Business Administration, Communications, or a related field
Passion for AI, technology, or working in a startup environment
Highly motivated, self-driven, and adaptable to a rapidly changing environment
Strong interpersonal, communication, and problem-solving skills
Proficiency in CRM software and customer support tools
Analytical mindset with the ability to interpret data and trends
Responsibilities

Customer Relationship Management: Foster strong relationships with customers, understanding their needs and ensuring their satisfaction with our services
AI Training and Development: Contribute to the training and improvement of our AI systems using customer interaction data and feedback
Customer Support: Provide timely and effective support, using AI tools to enhance the customer experience
Feedback Collection and Implementation: Collaborate with tech teams to refine AI functionalities based on customer feedback
Onboarding and Training: Educate customers on using our AI-driven platform effectively
Reporting and Analytics: Utilize AI tools for data analysis to drive informed decision-making
Collaboration with Teams: Partner with AI developers, sales, and marketing teams to synchronize customer success strategies with technological progress
Competitive salary and benefits package
Free gym membership to Lifetime Gym
Be part of a cutting-edge AI startup with rapid career growth opportunities
Pay: $55,000.00 - $65,000.00 per year
Health insurance
On-site gym
Paid time off
Vision insurance
Compensation package:
Bonus opportunities
Yearly bonus
• ** Responsibilities ***

- Customer Relationship Management: Foster strong relationships with customers, understanding their needs and ensuring their satisfaction with our services...

- AI Training and Development: Contribute to the training and improvement of our AI systems using customer interaction data and feedback.

- Customer Support: Provide timely and effective support, using AI tools to enhance the customer experience.

- Feedback Collection and Implementation: Collaborate with tech teams to refine AI functionalities based on customer feedback.

- Onboarding and Training: Educate customers on using our AI-driven platform effectively.

- Reporting and Analytics: Utilize AI tools for data analysis to drive informed decision-making.

- Collaboration with Teams: Partner with AI developers, sales, and marketing teams to synchronize customer success strategies with technological progress.
• ** Work Environment: ***

- Dynamic, fast-paced startup atmosphere in our Lifetime Work Coral Gables coworking office.

- Collaborative, innovative, and competitive environment that values creativity and contribution.

- State-of-the-art facilities designed to foster productivity and innovation.
• ** Qualifications: ***

- Bachelor's degree in Business Administration, Communications, or a related field.

- Passion for AI, technology, or working in a startup environment.

- Highly motivated, self-driven, and adaptable to a rapidly changing environment.

- Strong interpersonal, communication, and problem-solving skills.

- Proficiency in CRM software and customer support tools.

- Analytical mindset with the ability to interpret data and trends.
• ** Benefits: ***

- Competitive salary and benefits package.

- Free gym membership to Lifetime Gym.

- Be part of a cutting-edge AI startup with rapid career growth opportunities.

- Professional development in a fast-growing company.

HelloGov AI LLC is an equal opportunity employer dedicated to fostering diversity and innovation. We are seeking candidates who are not only excited about AI but also ready to excel in a fast-paced, competitive startup environment.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:
• Dental insurance
• Health insurance
• On-site gym
• Paid time off
• Vision insurance

Compensation package:
• Bonus opportunities
• Yearly bonus

Schedule:
• Monday to Friday

Application Question(s):
• Do you mind sharing your Linkedin profile

Work Location: In person

Company information
HelloGov is a privately-held Artificial Intelligence (AI) company founded by former Machine Learning (ML) Researchers and Engineers from OpenAI, Tensorflow and the U.S. Department of Defense (DoD). HelloGov conducts AI research and product development with the declared intention of democratizing AI for the public sector.The HelloGov full-stack AI platform enables federal enterprise to accelerate responsible and explainable AI and Generative AI; on-premise, in theater, and in the cloud. Security cleared researchers and staff support federal AI missions through managed AI services, ML operations (MLOps), and full life-cycle AI application development.
Software, Information Technology, Internet, Government, Public Administration
Company Specialties:
Artificial Intelligence, Machine Learning, Deep Learning, Data Labeling, Generative AI, LLM, AGI, Computer Vision, NLP, and Responsible AI

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