Customer Success Manager

The Customer Success Manager (CSM)is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.
Role & Responsibilities
Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
Own renewal strategy and subsequent on time renewal of subscription(s)
Build Dynatrace brand awareness and loyalty
Defend against the competition
Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Coordinate account activities with sales teams for Assigned accounts within territory
Identify strategic, new business growth opportunities
Leverage relationships to aid in the building of reference accounts/contacts
Act as customer advocate and liaison to become a Trusted Advisor
Travel as required

#J-18808-Ljbffr