Customer Success Manager

Do you want to work for a growing MSP with a variety of clients daily? Are you looking for a small and supportive team environment with room for growth? Midnight Blue is looking for a Customer Success Manager who will manage the technical relationship with clients and align technology solutions with their business objectives. This is an on-site opportunity in Pittsburgh, PA.

We’ll Provide:
Robust benefits package including healthcare, dental, vision, and 401k
Starting salary of 65k-95K, along with tuition reimbursement and professional development assistance
Opportunities for continued growth supported by mature processes and sales engine
Strong core values to uphold our company standards

What you’ll do:
Develop a solid understanding of all Midnight Blue’s services and offerings
Perform required technical research and due diligence on hardware and software solutions as they pertain to the clients’ technology needs
Communicate regularly with the team and clients to ensure client satisfaction and identify new business opportunities
Understand short and long-term client goals and objectives as they relate to their IT needs
Manage contract renewals and the overall recurring revenue health of the team
Provide technical guidance/recommendations to customers to enhance their overall security posture within the managed products
Establish a long term and sustainable relationship with clients
Proactively monitor technical issues and make recommendations to reduce the risk/impact of similar future problems

Skills you’ll need:
5+ years of experience in a customer success role
Excellent communications skills and client facing communication experience such as reporting issues to customer in a timely manner, demonstrating expertise of the overall business unit, developing presentations to highlight results and solutions, etc.
Team player with ability to work autonomously
Eagerness to learn and grow with the company

Next Steps:
Quick apply with your resume here
OR
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-8E2TFUN7C?u=1110981

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