Customer Success Manager - Central Illinois Wisconsin Customer Success

Job Description:

Position: Customer Success Manager

Mandatory: Cyber Security and/or Network Security

Experience

The Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

Responsibilities/What You’ll Do

Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler

Work with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently

Through monthly and quarterly interaction become the trusted advisor to your customers

Work with the Customer to understand and ensure their business objectives are realized.

Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.

Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the service

As trusted advisor recommend ways your customer can get more value from the service.

Ensure you are aware of your customer’s pain points and coordinate cross functional teams to get the customer the best outcome.

Other duties as assigned

Minimum Qualifications

Mandatory: Cyber Security and/or Network Security Experience

5-8 years of experience working in a customer-facing role (Sales Engineer, Customer Success with a technical background, Technical Account)

Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways

Familiarity with Network Architectures and network routing concepts

Highly motivated self-starter with competitive personality and strong attention to detail

Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment

Exceptional communication skills, both oral and written, coupled with excellent listening skills

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