Customer Success Manager - Japan

goFLUENT is revolutionizing corporate language learning through AI, a vast content library, and human coaching. Partnered with top LMS/LXP platforms globally, we empower employees to succeed, regardless of native language. Join a mission-driven team of 800+ worldwide, collaborate across borders, and grow in a fast-paced, high-impact role.

What You Will Do:
As a Customer Success Manager, you will be responsible for the following:

• Understanding client needs and proposing tailored training programs


• Planning and managing kickoff events at the beginning of training programs


• Developing and implementing strategies to boost learner engagement


• Monitoring training progress and conducting regular reporting


• Holding periodic business reviews


• Conducting customer satisfaction surveys and implementing improvement measures

What You will Need:

• Japanese native speaker, business-level English proficiency, valid work permit in Japan


• At least 2 years of professional experience in customer success or a similar role


• Thrives in a fast-paced and dynamic environment, demonstrating strong adaptability to change while maintaining an organized and methodical approach across diverse projects. Brings robust analytical skills to effectively navigate complexity and drive outcomes.


• Background in sales targeting corporate HR departments or the human resources industry will be a plus


• Self-motivated and skilled at multitasking

What We Offer:

• Global Work Environment: A diverse workplace where you can interact daily with colleagues from over 20 countries. Perfect for those looking to make the most of their English skills!


• Career Growth Opportunities: Participate in overseas training and engage with international guests who visit Japan regularly. Plenty of chances to expand your career.


• Comfortable Working Environment: Work in a well-equipped office with coffee, tea, snacks, refrigerators, microwaves, and oven toasters. We also offer thorough onboarding and English conversation training for employees.

The selection process will be conducted in both Japanese and English. Please submit your resume in both languages.

#LI-Hybrid