N

Customer Success Manager, LATAM

icon building Company : Ninjaone
icon briefcase Job Type : Full Time
icon geo-alt Tampa, United States

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Customer Success Manager, LATAM


Description



About the Role  
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. 
  
Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) 
  
What You’ll be Doing  
  • You will be responsible for growing your individual book of business within your portfolio of existing accounts 
  • Proactively engage and reach out to your accounts on a regular basis  
  • As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities 
  • Communicate with customers and react to client requirements quickly and efficiently  
  • Analyze and understand the customer needs to present a solution that meets the customer requirements  
  • Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities 
  • Research and document relevant contact information for existing leads in Salesforce 
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately   
  • Maintain knowledge of market conditions and competitive activities 
  • Other duties as needed 
  
About You  
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections 
  • As customer advocate and product expert you excel at influencing and inspiring customers 
  • Polished verbal and written communication skills 
  • Resilient and calm, you are able to guide customers through issues and escalations 
  • You have a proven track record in achieving and maintaining sales targets 
  • You have extensive IT knowledge 
  • Bachelor’s degree (preferred) 
  • As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

  
  
About us 
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.  
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.  
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 
  
  
What You’ll Love  
  
We are a collaborative, kind, and curious community.  
We honor your flexibility needs with full-time work that is hybrid remote. 
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. 
We help you prepare for your financial future with our 401(k) plan. 
We prioritize your work-life balance with our unlimited PTO. 
We reward your work with opportunities for growth and advancement. 
Additional Information 
This position is NOT eligible for Visa sponsorship. 
  
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. 
  
  


Original job Customer Success Manager, LATAM posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
thunder iconAuto-Apply to Similar Jobs
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

thunder iconAutomate Job Applications for Similar Jobs

Auto-Apply to Customer Success Manager Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Customer Success Manager Jobs in the US

thunder icon

Get your Resume Reviewed for Free

GrabJobs us
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use