Customer Success PMO

Quantum Machines is the global leader in control systems for quantum computing, a field on the verge of exponential growth, bringing about opportunities like those made possible with the invention of classical computing 50 years ago.  

We are assembling the strongest team of professionals in the world with the goal of revolutionizing how quantum computers are built and controlled and accelerating their arrival. Quantum Machines is backed by top-tier investors such as Battery Ventures, TLV Partners, Red Dot Capital, and Avigdor Willenz’s investment group.  

We are looking for an entrepreneurial Project Program Manager to design, implement, and lead a project management framework for our Customer Support & Success organization. This role is not about inheriting processes, it’s about building them from the ground up, setting the standard for excellence, and enabling teams to execute flawlessly. You will work across functions, from Success Managers to Product and R&D Engineers, ensuring our most strategic customer projects run efficiently, transparently, and to the highest standard. 

Responsibilities:

• Design a scalable, repeatable project framework for complex customer engagements
• Select, configure, and maintain project management tools to optimize visibility, collaboration, and reporting
• Partner with cross-functional stakeholders to ensure alignment and remove blockers
• Establish a reporting cadence for executive leadership, using data-driven dashboards and clear progress updates
• Enable teams through training on project methodology, tools, and best practices
• Continuously improve processes based on lessons learned and performance metrics
• Experience working with remote teams

• 5+ years in program/project management, preferably in a customer-facing B2B environment in a startup company or similar
• Proven ability to create processes and tools from scratch in a complex, fast-moving environment
• Excellent stakeholder management and executive communication skills
• Proficiency with project management software (e.g., Jira, MS Planner, Salesforce, Monday.com)
• Experienced with working with development teams
• Facilitation skills to guide workshops and cross-team initiatives
• PMP certification – advantage 
• Knowledge in physics or from quantum industry – advantage