Customer Success Representative

If you have been wanting to start your career in sales but have no experience, then look no further! 

Our team is looking to immediately bring on a new Customer Success Representative. We are seeking talented individuals to be a part of our Customer Success Representative team in efforts to keep up with our overwhelming customer base. We will train and develop our Customer Success Representatives starting from the ground up. We believe that in order to have a successful team, they must understand all aspects of the business. The Customer Success Representative will not only have the opportunity to work with local customers directly, they will also be able to network with others in the organization, learn how to manage a small team, and be a part of our business’ expansion. 

The Customer Success Representative will be the first point of contact for our customers helping to educate them on products and services offered by our clients. The Customer Success Representative will be working closely with pre-qualified residential consumers to enhance the reputation of our clientele in the local community and put them in the best position to be successful. We are looking for our Customer Success Representative to be part of a team that is strong, determined, and ambitious to take on new challenges and opportunities as they are presented. Our company is continuously expanding into new markets and we want YOU to be a part of it! 

Customer Success Representative Responsibilities:

• Professionally educate new and existing customers on services inquired for by providing them with detailed information.
• Offer excellent customer service and communication by following up with customers about how new products and installations have gone. 
• Customize the customers pricing package based on their desires.
• Provide timely responses to customers and effective solutions to problems in customer retention and brand establishment.
• Attend weekly training sessions to enhance product and service knowledge. 
• Work closely with Senior Account Representatives to continue developing new skills that will assist in developing a strong team. 

Customer Success Representative Qualifications: 

• Has a strong desire to learn in the fields of Sales, Marketing, Customer Service.
• Great communication skills to be able to excel in written and verbal communication with customers
• Self motivated and determined to meet and exceed performance goals 
• Amiable and outgoing personality that demonstrates professionalism
• Able to adapt to new situations and be solution oriented 

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