Customer Success Representative

• Front of House Operations: Greet and assist walk-in clients, manage lobby presentation, assist with customer pick-ups, and serve as a welcoming presence for in-person visitors.
  
• Sales Support: Handle and process smaller-scale customer sales or escalate to sales reps as needed.
  
• Customer Communication: Respond to all incoming tickets, phone calls, and inquiries; delegate messages to the appropriate internal departments promptly.
  
• Order Review & Damage Control: Review incoming orders for accuracy; flag inconsistencies and coordinate solutions for damaged or misprinted items.
  
• Purchasing Coordination: Manage purchasing for office supplies, production materials, and promotional products.
  
• Internal Collaboration: Work closely with production, sales, and operations teams to ensure seamless handoffs and status updates for customer orders.
  
  

Requirements

• Excellent verbal and written communication skills
  
• Strong organizational skills with attention to detail
  
• Ability to multitask and prioritize tasks in a fast-paced environment
  Proficient with Google Workspace (Docs, Sheets, Gmail) and ticketing systems (Zoho Desk preferred)
• Customer-first mindset with problem-solving skills
  
• Experience in print, promotional products, or e-commerce industry is a plus
  
• Knowledge in Adobe Illustrator is a huge plus!
  

Benefits

• Competitive pay
  
• PTO and paid holidays
  
• Health Insurance
  
• 401k
  
• Employee discount on apparel and merchandise
  
• Opportunity to grow within a creative and fast-growing team