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Customer Success Representative

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Number of Applicants

 : 

000+

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Job Description - Customer Success Representative

  • Front of House Operations: Greet and assist walk-in clients, manage lobby presentation, assist with customer pick-ups, and serve as a welcoming presence for in-person visitors.
  • Sales Support: Handle and process smaller-scale customer sales or escalate to sales reps as needed.
  • Customer Communication: Respond to all incoming tickets, phone calls, and inquiries; delegate messages to the appropriate internal departments promptly.
  • Order Review & Damage Control: Review incoming orders for accuracy; flag inconsistencies and coordinate solutions for damaged or misprinted items.
  • Purchasing Coordination: Manage purchasing for office supplies, production materials, and promotional products.
  • Internal Collaboration: Work closely with production, sales, and operations teams to ensure seamless handoffs and status updates for customer orders.



Requirements

  • Excellent verbal and written communication skills
  • Strong organizational skills with attention to detail
  • Ability to multitask and prioritize tasks in a fast-paced environment
    Proficient with Google Workspace (Docs, Sheets, Gmail) and ticketing systems (Zoho Desk preferred)
  • Customer-first mindset with problem-solving skills
  • Experience in print, promotional products, or e-commerce industry is a plus
  • Knowledge in Adobe Illustrator is a huge plus!


Benefits

  • Competitive pay
  • PTO and paid holidays
  • Health Insurance
  • 401k
  • Employee discount on apparel and merchandise
  • Opportunity to grow within a creative and fast-growing team



Original job Customer Success Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Maryland Print House

Customize the perfect products to connect your crew, build your brand, or elevate your event. Get start-to-finish help, amazing art, and tons of inspiration. Start designing now!

Read more about the company

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