Customer Success Representative

We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions.

Key Responsibilities:

• Act as the first line of support for customer inquiries and issues.
  
  
• Assist with onboarding and training of new customers.
  
  
• Monitor customer health scores and escalate risks as needed.
  
  
• Partner with Customer Success Lead to drive adoption and retention.
  
  

• Document customer feedback to inform product improvements.
  

• 2+ years of customer-facing experience in SaaS/FinTech.
  
  
• Knowledge of AML/KYC/IDV solutions preferred.
  
  
• Strong communication and problem-solving skills.
  
  
• Ability to manage multiple clients in a fast-paced environment.
  
  

• A customer-first mindset with attention to detail.