Customer Success Representative (Inside Sales)

Customer Success Representative (Inside Sales)

United Roofing – Myrtle Beach, SC
Schedule: Monday – Friday| 8:30 AM - 5:00 PM (some Saturday's may apply)

Overview

United Roofing is one of the fastest-growing roofing companies in the Southeast, proudly recognized for exceptional customer service, sales excellence, and top-tier warranty protection.

As an Inside Sales Representative, you’ll be the voice of United Roofing, connecting with prospective customers, managing inbound inquiries, and scheduling inspections for our Roofing Experts. This role is perfect for someone who thrives in a fast-paced, performance-driven environment and has a passion for delivering best-in-class customer experiences.

Why Join United Roofing

• Free Medical Benefits (after qualifying period)


• 401(k) with 4% company match


• Paid Time Off


• All federal holidays recognized


• Trips & unique experiences for top performers


• Uncapped commissions + hourly pay


• One-on-one training with our award-winning sales leadership team


• Clear promotion pathway to leadership positions


• Top-of-the-line technology and resources to support your success
  
  

Awards & Recognition

In 2024, United Roofing received three prestigious awards:

• 🏆 Diamond Customer Service Award – Highest recognition for service excellence.


• 🏆 Top 20 in North America for Sales Excellence – Ranked #10 across the continent.


• 🏆 #1 in South Carolina for Warranty Protection – State leader in customer care and trust.
  
  

Responsibilities

• Manage inbound calls and follow up on leads generated by marketing and canvassing teams.


• Engage homeowners with clear and professional communication, explaining our services and warranty programs.


• Schedule inspections for Roofing Experts to evaluate customer needs.


• Maintain accurate customer records and appointment scheduling within our CRM.


• Participate in frequent department meetings and ongoing training sessions to refine skills and stay aligned with company goals.


• Deliver best-in-class customer service, consistently targeting 5-Star satisfaction.


• Meet and exceed performance metrics related to calls, scheduled appointments, and customer satisfaction.
  
  

Qualifications

• Fluent in English with exceptional verbal communication skills.


• Strong organizational and time management abilities.


• Positive, professional, and goal-oriented mindset.


• Self-motivated and disciplined in a fast-paced environment.


• Previous experience in customer service or inside sales preferred, but not required.


• Comfortable learning and using technology systems for scheduling and reporting.
  
  

Equal Opportunity Statement

United Roofing is an Equal Opportunity Employer.

Important: All candidates must be W2 employees and have proper authorization to work in the U.S.
View the list of acceptable I-9 documents here.

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To learn more about United Roofing, please visit our official website: https://www.unitedroofing.ai

You can also connect with us on our social media:

• Facebook: https://www.facebook.com/unitedcroofing/


• Instagram: https://www.instagram.com/united_contractors_roofing/