Customer Success Specialist

A thriving Customer Service and Sales firm, we are a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is simply what we do daily for our clients and customers. 

Our Verizon Customer Success Specialist works with the Customer Service and Sales team. They will be accountable for establishing best practices and refining processes that support customer care objectives and overall sales margins. 

Responsibilities of the Verizon Customer Success Specialist:

• Contacting and engaging consumers in-person from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
• Answer questions regarding order status, payment, product, promotions, and technical problems related to the customer experience
• Displays active listening skills, perceives emotional awareness under challenging situations and empathizes with customers to enhance an overall positive experience
• Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates
• Developing strong leadership and interpersonal skills
• Driving sales through promotional campaigns

What We Are Looking For:

• Bachelor’s degree in business, marketing, or similar concentrations
• A consistent overachiever with a drive for perfection 
• Must be able to work full-time hours and have weekend availability
• Able to travel at least 1 or 2 weeks outside of the home branch for learning and networking purposes
• Patience, empathy, and passion for people
• Confidence and public speaking skills

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