Customer Success Specialist

About Mindly

Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article.

We are looking for Customer Success Specialist to join our team and change the mental health industry together

Why is this interesting?

• The #1 product in our niche, growing fast with real momentum

• No night shifts

• You'll have a real impact on the user experience — the way you show up for users is what they remember about us

   

About you:

• 1-3 years of experience in customer success, customer support or related spheres

• Hands-on experience with Intercom, Zendesk or any other CS management tool

• C1 level of English

• Fast learner who's eager to pick up new skills

• Strong attention to detail

• Able to stay calm and patient in tough situations

• Strong problem-solving skills and comfortable juggling multiple tasks at once

Your responsibilities:

• Communicating with platform specialists via Intercom and helping resolve their requests

• Acting as a personal manager for specialists, supporting the growth of their practice on the platform

• Moderating specialist profiles to ensure they meet platform standards

• Guide new specialists through onboarding

• Taking part in initiatives that help us grow and keep our users happy

How we get things done?

Remote-first, but we have offices in Ukraine (Kyiv, Lviv, Vinnytsia), so you can mix and match if you prefer. Ideally, you should be in the CET or EET time zone.

How do we unwind?

We offer our team 20 days of paid vacation

What do we offer?

• A fast-growing product company where you are a key part of our success

• Competitive salary

• Therapy on Mindly

• A strong team of A-players

Candidate journey:

• Screening interview

• Test task

• Interview with the Customer Success Team Lead

• Final interview with co-founders

• Offer 🎉

Our values:

• Honesty and transparency: always tell the truth, no matter what it is

• Empathy and understanding: treat others the way you want to be treated