Customer Success Specialist Italian + English Hybrid in Sofia

Job Details

• Location: Sofia, Bulgaria

• Work Mode: Hybrid (mix of office and remote work)

• Languages:

  • Italian – Fluent / Native

  • English – Professional working proficiency

• Start Date: 19 March 2026

Your Mission

As a Customer Success Specialist, youll help Italian-speaking clients achieve their goals and ensure a seamless experience with our services.
Based in Sofia with a hybrid work model, youll be the main point of contact for clients, guiding them, solving problems, and building long-term relationships that drive satisfaction and loyalty.

This role is ideal for someone who thrives in a multicultural environment and enjoys collaborating with teams to deliver exceptional customer experiences.

What Youll Do

• Support Italian-speaking clients as their primary point of contact.

• Provide guidance, resolve issues, and ensure a smooth customer journey.

• Monitor client satisfaction and offer actionable recommendations.

• Collaborate with internal teams to improve service delivery and processes.

• Track and report on client metrics to identify trends and opportunities.

What You Bring

• Fluent Italian (written and spoken).

• Strong English communication skills (written and spoken).

• Customer-focused mindset with problem-solving and analytical skills.

• Ability to work effectively in a hybrid setup.

• Proactive, organized, and collaborative personality.

What We Offer

• Hybrid work model for flexibility and collaboration.

• Structured onboarding and ongoing professional development.

• Multicultural, international team environment in Sofia.

• Career growth opportunities in customer success and account management.

• Supportive and collaborative workplace culture.

Apply today and help Italian clients succeed while building your career in Sofia!

To apply, please send your CV and a short paragraph about yourself to [email protected]