Customer Success Specialist LinkedIn Sofia, Bulgaria

Customer Success Specialist — LinkedIn (Portuguese + English) — Sofia, Bulgaria

We're looking for a customer-focused Portuguese and English-speaking professional to join a hybrid Customer Success team in Sofia. This is a non-sales role built around onboarding, relationship management, and customer empowerment.

Key Responsibilities:

- Onboard new LinkedIn advertising clients and guide them through initial platform setup

- Conduct product demos and walkthroughs using approved materials and scripts

- Act as a trusted advisor, answering questions and resolving product concerns

- Monitor customer health metrics and proactively reach out to at-risk accounts

- Document all customer interactions and maintain CRM accuracy

- Collaborate with sales and support teams to ensure a seamless customer journey

What We're Looking For:

- Portuguese at native or near-native level; English at B2 or above (B2B context)

- Experience in customer success, account management, or client onboarding

- Strong presentation and communication skills — confident on video calls

- Customer-first mindset with a proactive and organised work style

- Comfortable in a hybrid environment with rotating hours (12:00–21:00 or 10:00–19:00)

- Detail-oriented with experience using CRM tools

Why Join?

Play a key role in shaping the customer experience for one of the world's most recognised professional platforms — in a team that values care, curiosity, and collaboration.

Apply Now: Passionate about customer success? Apply today.